MarketPro's Policy on Assisting Customers with Exhibitor Issues

MarketPro, Inc. strives to work with vendors who are honest and have integrity. We want you to be happy with your show experience and to return to our computer shows.

We ask that you first attempt to resolve the problem with the vendor. If you have not yet contacted the vendor yourself, please let us know and we will supply you with a phone number and contact person. If you used a credit card to make your purchase, we strongly suggest that you immediately contact the credit card company. Credit card companies will typically intervene on your behalf to help resolve the matter. This has proven to be the fastest way to get the vendor’s attention in order to solve the problem. If you paid by check and are not getting cooperation from the exhibitor, you might consider stopping payment.

If, after trying the options above, you are unable to reach a resolution; contact our office and we will send you an "Exhibitor Resolution Form." The form must have an accompanying receipt and the item must have been purchased at a MarketPro computer show in order for us to assist you.

We try our best to obtain a fair resolution of every problem. Sometimes the information we receive is conflicting; we have found that documenting your efforts with the vendor and with whom you have spoken is most successful. Occasionally, a customer does not have a receipt or the vendor has gone out of business. These issues are beyond our control and we, unfortunately, are unable to assist in these instances.

After submitting the "Exhibitor Resolution Form" we expect an expeditious response from the vendor directly to you.

Thank you for attending MarketPro computer shows and sales.